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WHAT IS YOUR CANCELLATION POLICY?
We understand plans can change, and we strive to be as flexible as possible.
Our cancellation policy is as follows:
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Full refund if cancelled more than 14 days before check-in
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50% refund if cancelled within 14 days of check-in
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No refund if cancelled within 7 days of check-in
If you booked through Airbnb or another platform, their cancellation policies will apply. We recommend arranging travel insurance to protect against any unforeseen changes to your plans.
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SOMETHING’S COME UP, CAN I MOVE MY BOOKING?
If you need to reschedule, we’re happy to assist:
- 14-30 days before check-in: 100% of your payment can be held as credit for a future stay (valid for 12 months). Any rate differences will apply.
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7-14 days before check-in: 50% of your payment can be credited toward a future stay (valid for 12 months). The remaining 50% is non-refundable.
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0-7 days before check-in or No Show: Unfortunately, we cannot offer a refund or credit.
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WHAT IF I HAVE BOOKED THROUGH AIRBNB OR BOOKINGS.COM?
If your booking was made through Airbnb or Booking.com, any changes or cancellations will need to be managed directly through their platforms, in line with their terms and policies.
We’ll be notified of any updates once they’re confirmed.
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I SEEM TO HAVE BEEN OVER CHARGED?
Any additional amount showing is likely the security bond. This is a pre-authorisation hold only (it is not charged) and is automatically released within 48 hours of check-out.